Frequently Asked Questions

Welcome to the Luxeone FAQ page! Here you will find answers to the most common questions about our products, shipping, orders, and returns. If you can’t find what you’re looking for, please feel free to contact our customer support team directly.

Product & Orders

Q1: What types of products do you sell?

A: At Luxeone, we specialize in high-quality, modern, and comfortable women’s fashion essentials. Our curated collection includes denim jeans, versatile leggings, casual tops, short-sleeve shirts, and elegant long skirts.

Q2: How do I know which size to order?

A: We want to ensure a perfect fit! Please select your perfect size from the available size option on the selected product page. If you are between sizes, we generally recommend choosing the larger size for a more comfortable fit.

Q3: Can I change or cancel my order after placing it?

A: We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please email us at info@luxeone.shop within 24 hours of placing your order. Once an order has entered the processing phase or has been shipped, it cannot be changed or canceled.

Shipping & Delivery

Q4: Where do you ship from, and do you ship internationally?

A: We operate out of Florida, USA. Currently, we only ship to addresses within the United States. We do not offer international shipping at this time.

Q5: How much does shipping cost?

A: We offer a flat, transparent shipping rate of $4.99 for all orders across the USA. There are no hidden fees.

Q6: How long will it take to get my order?

A:

  • Order Processing (Handling) Time: 1–3 business days (Monday–Friday).

  • Transit Time: 7–12 business days (Monday–Friday).

  • Overall, you can expect your package to arrive within 8 to 15 business days from the date of purchase.

Q7: How can I track my package?

A: Once your order has been shipped, we will send you a shipping confirmation email containing a tracking number and a link to the carrier’s website so you can follow your package’s journey.

Payments & Security

Q8: What payment methods do you accept?

A: We accept all major credit and debit cards, as well as secure digital wallets. This includes Visa, Mastercard, American Express, Discover, JCB, Diners Club, and Google Pay.

Q9: Is it safe to use my credit card on your website?

A: Yes, absolutely. Our website is equipped with an industry-standard SSL certificate to encrypt all your personal data. Furthermore, our checkout process utilizes PCI-DSS compliant payment gateways, ensuring your payment details are handled with the highest level of security. We never store your card information.

Returns & Refunds

Q10: What is your return policy?

A: We offer a 30-day return policy. You have 30 days from the date you receive your package to request a return. The item must be unused, unwashed, in its original packaging, and with all tags attached.

Q11: Is there a restocking fee for returns?

A: No! Restocking is completely FREE ($0.00) for all eligible returns.

Q12: Who pays for the return shipping?

A:

  • If you received a defective, damaged, or incorrect item, we will cover 100% of the return shipping costs and provide a prepaid label.

  • If you are returning an item due to personal preference (e.g., size change, buyer’s remorse), you will be responsible for paying your own return shipping fees.

Q13: When will I receive my refund?

A: Once we receive and inspect your returned item, we will notify you of the approval or rejection. If approved, your refund will be processed back to your original payment method within 10 business days.

Still Have Questions?

Our customer support team is always happy to assist you!

  • Legal Business Name: LUXE ONE, LLC

  • Store Name: Luxeone

  • Customer Support Email: info@luxeone.shop

  • Phone Number:  +1 (561) 867-1528

  • Official Business Address: 333 E Palmetto Park Rd Apt 518, Boca Raton, FL 33432, United States

  • Employer Identification Number (EIN): 83-2344906 (Registered business)