Refund And Returns Policy

At Luxeone, our goal is to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

Our website, brand, and services are officially owned and operated by LUXE ONE, LLC, a legally registered entity in the State of Florida, United States.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

2. Return Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • It must be in its original packaging with all tags attached.

  • You must provide the receipt, order number, or proof of purchase.

Non-returnable items: Sale items (except regular clearance items), gift cards, or intimate apparel due to hygiene reasons.

3. Return Process

If your item meets the eligibility criteria, please follow these steps to initiate a return:

  1. Contact our customer support team at info@luxeone.shop with your order number and the reason for the return.

  2. If your return is accepted, we will send you instructions on how and where to send your package.

  3. Please note: Items sent back to us without first requesting a return will not be accepted.

4. Return Fees and Charges

  • Restocking Fee: We do not charge any restocking fees. Restocking is completely FREE ($0.00) for all eligible returns.

  • Return Shipping Cost:

    • If the return is due to our error (defective, damaged, or wrong item received), we will provide a prepaid shipping label and cover 100% of the shipping costs.

    • If the return is due to customer preference (buyer’s remorse, wrong size ordered, or changed mind), the customer will be responsible for paying their own return shipping costs. Shipping costs are non-refundable.

5. Shipping Address for Returns

All eligible returns must be sent to our official business address:

LUXE ONE, LLC

333 E Palmetto Park Rd Apt 518, Boca Raton, FL 33432, United States

We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Refunds (If Applicable)

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.).

  • Processing Time: Please allow 10 business days for the refund to reflect in your account, depending on your bank or card issuer’s processing times.

7. Damaged, Defective, or Wrong Items

Please inspect your order upon reception. Contact us immediately at info@luxeone.shop if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. In such cases, we will cover the return shipping costs and arrange a free replacement or full refund.

8. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

9. Contact Information

For any questions regarding returns, refunds, or exchanges, please reach out to us using our official business channels below:

  • Legal Business Name: LUXE ONE, LLC

  • Store Name: Luxeone

  • Customer Support Email: info@luxeone.shop

  • Phone Number:  +1 (561) 867-1528

  • Official Business Address: 333 E Palmetto Park Rd Apt 518, Boca Raton, FL 33432, United States

  • Employer Identification Number (EIN): 83-2344906 (Registered business)