Shipping Policy

At Luxeone, we are committed to delivering your orders quickly, safely, and reliably. This Shipping Policy outlines how orders are processed, shipped, and delivered to our customers.

Our website, brand, and services are officially owned and operated by LUXE ONE, LLC, a legally registered entity in the State of Florida, United States.

1. Shipping Locations

Currently, we only ship to customers within the United States. At this time, international shipping, or shipping to US territories and military bases (APO/FPO), is not available.

2. Order Cut-Off and Processing Time (Handling Time)

  • Order Cut-Off Time: 5:00 PM (EST – Eastern Standard Time), Monday through Friday. Orders placed after this time will begin processing on the following business day.

  • Order Processing Time (Handling Time): All orders are processed within 1 to 3 business days (Monday to Friday) after payment has been successfully confirmed.

  • Please note: Orders are not processed or shipped on weekends or major US holidays.

3. Shipping and Transit Time

Once your order has been processed and handed over to our shipping carriers, the estimated delivery time within the USA is:

  • Transit Time: 7 to 12 business days (Monday to Friday).

  • Total Estimated Delivery Time: Combining handling and transit time, you can expect your package within 8 to 15 business days.

Note: Delivery times are estimates and may vary slightly depending on the destination, carrier operations, or external factors such as severe weather and peak shopping seasons.

4. Shipping Costs

We believe in simple and transparent pricing. We offer a flat shipping rate across the United States:

  • Standard Shipping Fee: $4.99 for all orders.

  • All shipping fees are clearly displayed during the checkout process before you finalize your purchase. There are no hidden fees.

5. Order Tracking

Once your package has been shipped, we will immediately send you a shipping confirmation email containing a tracking number and a link to the carrier’s website. This allows you to monitor the real-time progress of your delivery. Please allow 24–48 hours for the tracking information to update.

6. Incorrect or Incomplete Shipping Address

Please ensure that your shipping address is 100% correct and complete at checkout. Luxeone is not responsible for lost, delayed, or undelivered shipments resulting from incorrect or incomplete address information provided by the buyer.

If you notice an error in your shipping address after placing an order, please contact us immediately at info@luxeone.shop. Once an order has been shipped, we are unable to alter the destination address.

7. Shipping Delays

While we strive to ensure your package arrives within the estimated timeframe, minor delays may occasionally occur due to circumstances beyond our control, including carrier disruptions, severe weather conditions, or high seasonal holiday volumes. We appreciate your patience and understanding in these rare instances.

8. Cancel order

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please email us at info@luxeone.shop within 24 hours of placing your order. Once an order has entered the processing phase or has been shipped, it cannot be changed or canceled.

9. Contact Information

For any questions, concerns, or inquiries regarding your order’s shipment or delivery, please reach out to us through our official business channels:

  • Legal Business Name: LUXE ONE, LLC

  • Store Name: Luxeone

  • Customer Support Email: info@luxeone.shop

  • Phone Number:  +1 (561) 867-1528

  • Official Business Address: 333 E Palmetto Park Rd Apt 518, Boca Raton, FL 33432, United States

  • Employer Identification Number (EIN): 83-2344906 (Registered business)